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The Pella Loop

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Help Center



Do I need to have an account to order?

What if I forgot my password?

Are there any exchange rates?

What if I typed the wrong email?

What payment methods do you accept?

How do I change or cancel my order?

How secure is my online order?

How do I set my shipping address?

Can I change my shipping address after placing my order?

When will my order arrive?

How can I track my order?

Can I use several discount codes in one order?

What do I do if I have missing items in my order?

Shipping and Customs

When will my order be processed?

How will my order be shipped?

Will I be charged customs and taxes?

Is my order eligible for free shipping?


How do I return an item?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?